COVID-19 Plan

We are working diligently on re-opening the venue with a plan to include additional public safety measures and comply with National and Local governmental guidance requirements for when large venues with mass gatherings are approved to re-open after being closed due to the COVID-19 pandemic. While we continue to evaluate our processes and determine best solutions during any future phase of the pandemic, we want you to be assured that your safety is of our utmost concern.

Below are the current best practices within the ASM Global VenueShield program that have been put into place to prepare the venue to re-open to the public. As the pandemic evolves, we will continue to evolve the VenueShield best practices and provide updated information.

VENUE CAPACITIES

  • All events hosted at the venue will take place with capacities in line with local and state governmental guidance requirements and APPROVED by local Fire Marshal with allowable PERCENTAGE of occupancy at the time of the event

PERSONAL PROTECTIVE EQUIPMENT (PPE)

  • Patrons are RECOMMENDED to wear proper Personal Protective Equipment (PPE) such as face masks
  • Working personnel will be REQUIRED to wear proper Personal Protective Equipment (PPE) such as face masks

HAND SANITIZING

  • Alcohol-based hand sanitizers and signage identifying these locations have been INSTALLED throughout the building in high touch point areas to include, but not limited to, points of entry, concourses, restrooms, elevators, concessions, meeting rooms, locker rooms and other areas of high usage
  • Working personnel will be exercising proper hygiene by washing hands and using hand sanitizer with regular frequency prior to, during and after the work shift

ENHANCED SCREENING

  • Patrons are NOT required to go through enhanced screening, but ADVISED to not attend events at the venue IF they have been exposed to or show symptoms of COVID-19
  • Touchless Screening is REQUIRED by the Event Staff at screening check points and further screening may be required.
  • Refusal of admittance will be outlined by promoter & venue.
  • Working personnel, to include, but not limited to employees, contractors, volunteers and visitors are REQUIRED to go through an enhanced screening process to include, but not limited to temperature checks and health questionnaires upon entry to the venue to ensure they are free of COVID-19 symptoms

CLEANING

  • INCREASED frequency of cleaning high touch point areas to include, but not limited to, ticketing windows, arena doors, screening stations, ATM’s, credit card terminals, restrooms, elevators, concessions counters, meeting rooms, locker rooms and other areas of high usage
  • ADDITIONAL sanitizing measures have been added BEFORE and AFTER each event
  • Cleaning products are included in the U.S. EPA’s Emerging Pathogen Policy for effective cleaning disinfectants

GUEST REMINDERS

  • Entry Signage has been added throughout the entry points of the venue to ADVISE patrons against attending an event, if a patron has traveled outside of the county, have had a fever within the last 14 days or have been in contact with someone who was COVID-19 positive
  • Venue Signage has been added throughout the venue to DISPLAY current health advisories for proper hygiene, ways to reduce the spread of germs, recommended personal protective equipment (PPE) and social distancing
  • Floor Signage has been installed on throughout the venue to IDENTIFY proper social distancing guidance in the areas of ticketing, points of entry, concourses, restrooms, concessions, elevators and other areas of high usage

Thank You for your participation in helping our Community combat the spread of COVID-19